REFUND POLICY

If you're not satisfied with your purchase, please contact us to organize an exchange or credit. 

 

Customers are responsible for the cost of returning goods back to Basic The Lable for returns or exchanges. However, we’ll cover the cost of sending out the replacement.

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• All returns must be made within 14 days of the invoice date

• You are entitled to choose an exchange, refund or credit according to the Consumer Guarantees Act if the goods do not comply with the relevant specifications, descriptions or faulty.

• If no notice to is given within 14 days after delivery that the goods do not comply with the relevant specifications or descriptions, the goods are deemed to have been accepted in good order and condition.

• It does not constitute as a defect if in our reasonable opinion if a product has become of unacceptable quality following the sale to you due to fair wear and tear, misuse, failure to use in accordance with manufacturers’ instructions, using it in an abnormal way or failure to take reasonable care. 

 

• Returns can take up to 1 week to be processed once we receive them, when your return is processed, we will send you a notification email.

• Outlet items are not eligible for exchange or credit.

• Underwear is not eligible for exchange or credit on return. Socks are not eligible for exchange or credit once removed from packaging.

• If you have received faulty or incorrectly supplied items please contact us and we will arrange a return at our cost.